Enter your keyword

Startup Operations

How the Splash Customer Team Transformed the Company

How the Splash Customer Team Transformed the Company

Customer account management, which includes customer success, customer support and implementation is the key to a growing a SaaS business.  This department, which typically develops after sales and engineering, is often the difference between business success or failure because its main function is to keep your existing customers happy and growing.  Without it, SaaS companies […]

Four reasons why more foreign startups are moving to the Northeast

Four reasons why more foreign startups are moving to the Northeast

For more than 30 years, we have been laser focused on investing in early stage business technology in the northeast U.S. because we believe an ideal combination of factors exist: B2B tech has the potential for capital efficient and rapid growth which fits the venture model well, the competition is lower than the west coast, […]

What Really Makes an Entrepreneur Successful?

What Really Makes an Entrepreneur Successful?

Google that question and you’ll have all the advice you could ever want or need.  One list of 25 items includes “grab attention,” “be accessible,” and “get involved.”[1]  Another list advises would-be entrepreneurs to be “highly self-motivated” and “exhibit strong leadership qualities.”[2]  A third suggests the need for a “strong inner drive” and “being excited […]