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Author: Baiyin Zhou

Talent Acquisition Tech: It’s About Automation, Not AI. Yet.

Talent Acquisition Tech: It’s About Automation, Not AI. Yet.

At HR Tech 2018 “Artificial Intelligence” was the phrase of the week, slapped onto as many tag lines as possible.  But after demo-ing many technologies at the Expo, I’m not convinced we’re there yet.  HR tech tends to lag most other industries, and according to research by Future Workplace only 6% of TA leaders are […]

How the Splash Customer Team Transformed the Company

How the Splash Customer Team Transformed the Company

Customer account management, which includes customer success, customer support and implementation is the key to a growing a SaaS business.  This department, which typically develops after sales and engineering, is often the difference between business success or failure because its main function is to keep your existing customers happy and growing.  Without it, SaaS companies […]

Customer Service Week and The Future of Work: Where Are We Headed?

Customer Service Week and The Future of Work: Where Are We Headed?

This week marks the 25th annual Customer Service Week, a nationally recognized event that celebrates the importance of customer service and the people who are associated with this increasingly significant business element. This blog celebrates the technology that allows these people to do an exceptional job – and where and how it should be leveraged […]